Website Order Policy

(Applies Only to Purchases Made Directly on TurnQi.com)

This Website Order Policy governs products purchased directly through TurnQi.com.

It does not apply to wholesale transactions, brokered equipment, managed print agreements, installation projects, or purchases made through a TurnQi representative. Those transactions are governed by separate terms based on equipment type and manufacturer warranty. For non-website purchases, please contact your TurnQi representative.

By placing an order on TurnQi.com, you agree to the terms outlined below.

Product Condition & Sourcing Disclosure

Products listed on our website may include:

• Closeout or overstock inventory

• Trade-in equipment

• Open-box or refurbished items

• Secondary-market sourced hardware

TurnQi is an independent reseller and may not be an authorized dealer for every manufacturer represented online. Manufacturer warranties may not apply unless expressly stated in the product listing.

All products are sold based on the description provided at the time of purchase. Customers are responsible for verifying compatibility prior to ordering.

Inspection & Reporting Window

All website orders must be inspected within 72 hours of delivery.

Any issue — including shipping damage, incorrect shipment, or material discrepancy — must be reported within 7 days of delivery. Claims submitted outside this timeframe may be denied.

This inspection window is standard practice for commercial equipment transactions.

Returns

Return requests may be approved if:

• The incorrect item was shipped

• The item arrived damaged in transit

• The product is materially different from its description

Approved returns must be:

• Unused and uninstalled

• In the same condition received

• Returned with all original components and packaging (when available)

Return authorization (RMA) must be issued prior to sending any item back. Unauthorized returns may be refused.

Non-Returnable Items

The following items are not eligible for return:

• Opened toner, ink, drums, or consumables

• Installed parts or equipment

• Software, licenses, or digital goods

• Items marked “as-is” or “final sale”

• Special-order or custom-configured products

Freight & Shipping Damage

For freight or palletized shipments:

• Shipments must be inspected at delivery

• Visible damage should be noted on the carrier’s delivery receipt

• Failure to document damage at delivery may impact claim eligibility

Timely documentation ensures proper resolution with carriers.

Restocking & Return Shipping

For approved returns not related to order error or shipping damage:

• Buyer is responsible for return shipping

• A restocking fee of up to 15% may apply

Shipping and handling charges are non-refundable unless the error was ours.

Refund Processing

Refunds are processed within 5–10 business days after the returned item is received and inspected. Refunds are issued to the original payment method.

TurnQi reserves the right to decline refunds for items returned in altered, incomplete, or materially different condition.

Limitation of Liability

To the fullest extent permitted by law, TurnQi’s liability is limited to the purchase price of the product. TurnQi is not responsible for indirect, incidental, or consequential damages, including lost productivity, business interruption, or compatibility issues.

Questions Before Ordering

TurnQi primarily serves business customers through direct consultation. Website listings represent available inventory offered under the terms above.

If you have questions regarding compatibility, condition, or warranty status, we encourage you to contact us prior to placing your order.

Checkout Acknowledgment 

By completing a purchase through TurnQi.com, you agree to TurnQi’s Website Order Policy, including the inspection window, return authorization requirements, and limitation of liability provisions.